PAYMENTS

Online payments

De Drie Koningen utilizes Stripe's automated payment system. Once guests enter their credit card details to make a reservation, Stripe automatically processes payments on scheduled dates as per the cancellation policy. This streamlined automation simplifies the payment process for both De Drie Koningen and its guests.

Stripe is renowned for its stringent security measures and PCI compliance. When guests provide their card details, Stripe validates and securely stores this information. Crucially, 'De Drie Koningen' does not access or share these details, ensuring utmost security and privacy for guests' financial information.

If you have any further questions or specific inquiries, please don't hesitate to reach out. You do not need to create a Stripe account; simply have a valid credit or debit card ready.

Online platform

STRIPE

Very secure

and stable

When to pay?

The cancellation policy will determine when payments will be made.

Please note: this only applies to direct reservations via this website.
For reservations via OTAs (Online Travel Agencies), the provisions of the OTA apply.

STANDARD CA (Clarissa & Acadia)

First payment

30 days before arrival

50% of the total rental amount of the apartment

Second payment

7 days before arrival

50% of the total rental amount of the apartment

HAVING A QUESTION?

FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Will I be kept informed if a payment was made?

When reserving an apartment, our PMS will set up automatic payments on the appropriate days. If such a payment is made, an e-mail will be sent for confirmation.

How do I cancel?

If booked directly, please send an e-mail to info@ddk.be
If the reservation was made on an OTA (Online Travel Agency), you should cancel the reservation on the relevant OTA.

Can I pay all at once?

Occasionally, we are asked to pay the full rental amount all at once because of a favourable exchange rate for the tenant.

If booked directly, this is possible. Please send an e-mail to info@ddk.be
If you were to cancel and would be entitled to 50% or 100% of the total rental amount, we will refund everything including the payment partner’s transaction fees.

If the reservation was made on an OTA (Online Travel Agency), you should follow their payment agreements.

Can I get a refund when I cancel?

As per our policy, modifications made within 60 days of the day of arrival (STANDARD cancellation policy) or 1 day after reservation (LTR cancellation policy) unfortunately do not qualify for a refund. Moving up a reservation is not possible. Should you decide to cancel your reservation, we will provide you with a cancellation document, which you can use for your travel insurance claim.