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PAYMENTS

Online payments

De Drie Koningen has an automated payment system set up through Stripe. Once customers provide their credit card information for a reservation, Stripe automatically processes payments on the scheduled dates according to the cancellation policy. This automation simplifies the payment process for both the business and its customers.

Stripe is known for its strict security measures and PCI compliance. When customers provide their card details, Stripe validates and securely stores this information. Importantly, these details are not shared with 'De Drie Koningen,' ensuring a high level of security and privacy for the customers' financial information.

If you have any further questions or if there's anything specific you would like to know, please feel free to ask!

You do not need to have an account with Stripe. All you need is a credit or debit card with:

Online platform

STRIPE

Ontwerp zonder titel (3)

Very secure

and stable

When to pay?

Please note: this only applies to direct reservations via this website.
For reservations via OTAs (Online Travel Agencies), the provisions of the OTA apply.

First payment

60 days before arrival

  • 50% of the total rental amount of the apartment
Second payment

14 days before arrival

  • 50% of the total rental amount of the apartment
(Third payment)

1 day before arrival

HAVING A QUESTION?

FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

When reserving an apartment, our PMS will set up automatic payments on the appropriate days. If such a payment is made, an e-mail will be sent for confirmation.

  • If booked directly, please send an e-mail to info@ddk.be
  • If the reservation was made on an OTA (Online Travel Agency), you should cancel the reservation on the relevant OTA.
  •  

Occasionally, we are asked to pay the full rental amount all at once because of a favourable exchange rate for the tenant.

If booked directly, this is possible. Please send an e-mail to info@ddk.be
If you were to cancel and would be entitled to 50% or 100% of the total rental amount, we will refund everything including the payment partner’s transaction fees.

  • If the reservation was made on an OTA (Online Travel Agency), you should follow their payment agreements.

As per our policy, modifications made within 60 days of the day of arrival (STANDARD cancellation policy) or 1 day after reservation (LTR cancellation policy) unfortunately do not qualify for a refund. Moving up a reservation is not possible. Should you decide to cancel your reservation, we will provide you with a cancellation document, which you can use for your travel insurance claim.