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+32 472 63 63 59

info@ddk.be

Twijnstraat 17, 8000 Bruges

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info@ddk.be

PAYMENTS

Cancellation policies

Two cancellation policies are available when making a reservation, depending on the number of nights chosen. The STANDARD formula is applicable for reservations of less than 11 nights. The LTR (Long Term Rental) formula is applicable for reservation from 11 consecutive nights.

Please note: This only applies to direct reservations via this website. For reservations via OTAs (Online Travel Agencies), the provisions of the OTA apply.

STANDARD

NO CANCELLATION FEE

> 60 days before arrival

  • Cancellations more than 60 days before the arrival date.
  • Cancellation is free of charge. The full rent will be waived.
50% CANCELLATION FEE

> 14 days before arrival

  • For cancellations between 60 days and 14 days before the arrival date.
  • 50% of the total rental amount is due. This amount has already been debited from your credit card on the 60th day before arrival. The remaining amount will be waived. You will receive a confirmation of your cancellation (travel insurance).
100% CANCELLATION FEE

< 14 days before arrival

  • A cancellation up to 14 days before the possible check-in time of the reservation (13:00). Two deposits have already been made. 50% of the total rental amount on the 60th day before arrival and 50% of the total rental amount 14 days before arrival. You will receive a confirmation of your cancellation (travel insurance).

LTR (Long Term Rental)

NO CANCELLATION FEE

< 1 day after reservation

  • Cancellations within the first 24 hours after making the reservation.
  • Cancellation is free of charge. The full rent will be waived.
50% CANCELLATION FEE

> 14 days before arrival

  • For cancellations between the reservation and 14 days before the arrival date.
  • 50% of the total rental amount is due. This amount has already been debited from your credit card on the day after making the reservation. The remaining amount will be waived. You will receive a confirmation of your cancellation (travel insurance).
100% CANCELLATION FEE

< 14 days before arrival

  • A cancellation up to 14 days before the possible check-in time of the reservation (13:00). Two deposits have already been made. 50% of the total rental amount on the day after reservation and 50% of the total rental amount 14 days before arrival. You will receive a confirmation of your cancellation (travel insurance).
HAVING A QUESTION?

FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

When reserving an apartment, our PMS will set up automatic payments on the appropriate days. If such a payment is made, an e-mail will be sent for confirmation.

  • If booked directly, please send an e-mail to info@ddk.be
  • If the reservation was made on an OTA (Online Travel Agency), you should cancel the reservation on the relevant OTA.
  •  

Occasionally, we are asked to pay the full rental amount all at once because of a favourable exchange rate for the tenant.

If booked directly, this is possible. Please send an e-mail to info@ddk.be
If you were to cancel and would be entitled to 50% or 100% of the total rental amount, we will refund everything including the payment partner’s transaction fees.

  • If the reservation was made on an OTA (Online Travel Agency), you should follow their payment agreements.

As per our policy, modifications made within 60 days of the day of arrival (STANDARD cancellation policy) or 1 day after reservation (LTR cancellation policy) unfortunately do not qualify for a refund. Moving up a reservation is not possible. Should you decide to cancel your reservation, we will provide you with a cancellation document, which you can use for your travel insurance claim.

General

Contact us

  • +32 50 67 55 13
  • info@ddk.be
  • Twijnstraat 17 - 8000 Brugge

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